Octomedia’s titles have run since 1971 and includes Australia’s largest and oldest retail trade publication Inside Retail with daily digital newsletters, websites, news briefs and more.

Services Delivered

Onboarding / Training / Setup / Admin / Ad Hoc Trouble Shooting

Project Summary

In preparation of rebranding and restructuring for a new age of digitisation, a cost effice CRM and database needs to become the brain of the organisation.

Client Overview

As part of Octomedia systems restructure, a new CRM system needs implementation.

Key Challenges

Onboarding a remote team over multiple time zones. Need for zero workflow interruptions.

Dev Process

Meet. Setup. Test. Train. Repeat


Organisation wide integration and adoption to using Zoho CRM.


Zoho CRM Professional & Enterprise / Google Workspace / Google Calendar / SalesForce Migration